Professionally-oriented tasks for developing 21st-century skills in students majoring in Hotel Management
https://doi.org/10.20913/2224-1841-2026-2-9
Abstract
Introduction. Hotel service specialists are particularly in demand in today's labor market. In the rapidly growing hospitality industry, where competition is fierce and customer demands are constantly evolving, employees are required to possess not only professional knowledge but also strong personal qualities. Success in this field depends on employees' ability to communicate effectively, demonstrate empathy, be creative, and manage their emotions – so-called «soft skills» – 21st-century skills. The relevance of this study stems from the key role of the task-based approach in developing 21st-century competencies in undergraduate students majoring in hotel service.
Purpose setting. The purpose of the study is to develop and describe professionally oriented tasks that facilitate the development of «soft skills»in future bachelor's degree students majoring in hotel service while learning a foreign language.
Methodology and methods of the study. The primary method of the empirical study was a survey of employers to determine the importance of criteria when hiring new hotel service employees.
Results. The study revealed that professionally oriented tasks, simulating real-life situations in hotel service, require the comprehensive application of knowledge and skills. They also contribute to the development of personal qualities and soft skills in students: the ability to critically evaluate information, generate innovative solutions, clearly express their thoughts, collaborate productively, confidently use digital tools, and quickly adapt to new challenges.
Conclusion. The introduction of professionally oriented tasks into the educational process ensures the development and advancement of 21st-century skills in future Bachelor of Hotel Service students, which are in demand in modern practice and determine the success of a hospitality industry professional's career.
About the Authors
V. N. Kartashova
Bunin Yelets State University
Russian Federation
Russian Federation
Valentina N. Kartashova – doctor of pedagogical sciences, professor in the department of oriental and european languages, translation, and linguodidactics
28 Kommunarov Str., Yelets, 399783
V. N. Mezinov
Bunin Yelets State University
Russian Federation
Russian Federation
Vladimir N. Mezinov – doctor of pedagogical sciences, professor in the department of pedagogy and professional education
28 Kommunarov Str., Yelets, 399783
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Review
For citations:
Kartashova V.N., Mezinov V.N. Professionally-oriented tasks for developing 21st-century skills in students majoring in Hotel Management. Professional education in the modern world. 2026;16(2):249-258. (In Russ.) https://doi.org/10.20913/2224-1841-2026-2-9
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